Director of Client Services

Are you feeling underutilized or unchallenged?

Do you have what is takes to earn an equity stake?

Want to work in a fast-paced independent entrepreneurial environment?

Veratta was founded on a passion for creating unique web design and internet marketing solutions. We strive daily to cultivate and execute "amazing" ideas for our clients that we believe will facilitate their success. Veratta works with companies in industries ranging from entertainment to high technology including Whitespot, BC Medical Association, Big Brothers, Intrawest, COBS Bread, Intrinsyc Software, Altrom, BMW, Citizen's Bank, and Syscon Justice Systems.

Job Description

We are looking for an experienced dedicated and talented individual who can take the reins of Veratta's growing fulfillment team and propel the company from a regional threat to national award winning leader. This is a new role in the company and an opportunity for someone with the right mindset to make a significant difference and initiate a new era of success. At the heart, this role is driven by creating inspired strategic internet business solutions while at the same time rallying and coaching a talented staff to achieve their best.

Location: Vancouver, Canada

Reports To: President

Responsibilities

• Support business development efforts to help sell, close and educate clients in the pitch phase.
• Lead and facilitate strategy development for customers including everything from lead and awareness generation programs to web site strategies and tactics. This will require drawing on experience from strategy, finance, operations, marketing and technology.
• Manage the web design and internet marketing lifecycles from project kick-off through to deployment and enhancements. This includes resource, quality and logistics management.
• Show a results oriented perspective that will include reporting on key performance indicators from team utilization through to project profitability.
• Set the bar for superior client relations on a day-to-day basis managing their expectations and facilitating all types of meetings (i.e. strategy, project management etc.).
• Manage and coach the fulfillment staff (designers, programmers and project managers) in day-to-day activities. This includes: assigning duties, setting goals, reviewing accomplishments and guidance on performance and career development.

Qualifications

• Bachelor's degree in marketing or related fields from an accredited university, MBA a plus.
• 5+ years experience in developing and managing project teams in web design and marketing programs.
• 2+ years experience in Internet and/or software UI design and/or architecture.
• 2+ years experience in web analytics and test and measure techniques.
• 2+ years experience in search engine optimization and pay-per-click strategy development.
• Solid collaboration and team management skills to drive results in a fast paced environment with changing priorities and deadlines.
• Internet/interactive project management experience with knowledge of web languages, search engines, online marketing trends and tools, and online consumer behavior.
• Must be results driven, detail oriented, consistently meet deadlines and produce high quality work.

Attributes

• Ability to grasp the nuances of a clients' business and participate in the creation of outstanding digital solutions.
• Ability to manage multiple, complex projects and relationships.
• Self starter, demonstrating appropriate levels of assertiveness with a high-degree of self-confidence.
• Excellent analytical and conceptual thinking; strong written communication and creative skills.
• Demonstrates a continual desire and capability to extend and develop knowledge.

Compensation

The salary offered for this position is highly competitive and commensurate with your experience. In addition to standard compensation we offer medical and dental benefits, as well as a number of "perks". Success and revenue growth will affect your compensation and bonuses as your career develops at Veratta. This position also has the potential for an equity stake based on key performance indicators and results.

Response Information

Interested candidates should submit their resumes quoting "Director of Client Services" in the subject line to: hr@veratta.com. EMAILS ARE PREFERRED. Please include in your resumes your salary expectations and references.

We thank all applicants for their interest in Veratta; however only those candidates selected for an interview will be contacted.

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